If you request a refund, we will refund the balance of the total purchase price after subtracting your shipping and handling charges.
To receive a refund for an unused kit, you must notify us within thirty (30) days of placing your order in our online store that you request a refund and confirm that you have not yet shipped your saliva sample to our laboratory.
If you want to request a refund on your entire order, complete our online form.
If you are interested in refunding part of a multiple kit order, contact firstname.lastname@example.org.
In the event that you have had two sample failures, you will be entitled to a refund less costs of £200 (See terms of service).
We will not issue a refund if (i) you request a refund more than thirty (30) days after your order was placed, (ii) our laboratory had begun processing your saliva sample prior to your request for refund; or (iii) we do not receive your saliva collection kit within thirty (30) days of your request for refund.
Should you wish to apply for a refund on your order, you can do so by using the below form. All refund requests are taken on a case by case basis.